Frequently Asked Questions
Welcome to the Amanda Uprichard FAQ page. We’ve compiled answers to the most common questions about our collections, sizing, orders, and care. Can’t find what you’re looking for? Please reach out to our Customer Experience team for further assistance.
General & Product
Where is Amanda Uprichard based?
Our design studio is proudly based in New York City, where all Amanda Uprichard collections are imagined and created.
What is the Amanda Uprichard aesthetic?
Amanda Uprichard is renowned for its feminine, elegant, and timeless designs. We focus on creating beautiful occasion wear, from stunning dresses to sophisticated separates, using luxurious fabrics and exquisite details.
How do I find my size?
We recommend consulting our comprehensive Size Guide, available on each product page. It provides detailed measurements for each style to help you find your perfect fit. If you’re between sizes or have specific questions about a garment’s cut, we suggest sizing up.
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shop Pay for a faster checkout experience.
Is my payment information secure?
Absolutely. All transactions on amandauprechard.com are processed through a secure, encrypted payment gateway. We do not store your full credit card details on our servers.
Can I modify or cancel my order after placing it?
We strive to process orders quickly to get your items to you as soon as possible. As a result, we are unable to modify or cancel an order once it has been submitted. Please review your cart carefully before completing your purchase.
Shipping
Where do you ship?
We offer international shipping to numerous countries from our fulfillment center. Shipping destinations and rates are calculated at checkout.
How long will it take to receive my order?
Processing times and shipping speeds vary depending on the destination and selected shipping method. Estimated delivery timelines are provided during checkout and in your order confirmation email.
Can I track my order?
Yes! Once your order ships, you will receive a shipping confirmation email containing your tracking number and a link to monitor your package’s journey.
Returns & Exchanges
What is your return policy?
We want you to love your Amanda Uprichard piece. If you’re not completely satisfied, you may return eligible, unworn items in their original condition within the specified return window. Please initiate your return through our online portal for instructions.
How do I start a return or exchange?
All returns and exchanges must be initiated through our Returns Center. You will need your order number and email address to begin the process and receive a pre-paid return label (where applicable) and instructions.
How long does it take to process a refund?
Once we receive your returned item at our warehouse and complete an inspection, we will process your refund. Please allow several business days for the refund to be credited back to your original payment method. You will receive an email notification once your refund has been issued.
Care & Maintenance
How should I care for my Amanda Uprichard garment?
Care instructions are specific to each item’s fabric and construction. Please always refer to the care label sewn into your garment. In general, we recommend delicate handling, cold water wash or professional dry cleaning for fine fabrics, and laying flat or hanging to dry.
Can I get my dress altered?
Yes, our dresses can be tailored by a professional seamstress for a perfect custom fit. We recommend seeking a reputable tailor experienced with delicate fabrics and eveningwear.